Careers at ElastiQ

Join a team of engineers embedded in MSP operations, focused on delivery, ownership, and technical excellence.

Why Work at ElastiQ

Diverse Technical Exposure

Work across multiple MSP environments, tech stacks, and operational models. Every day brings different challenges and learning opportunities.

Diverse Technical Exposure

Work across multiple MSP environments, tech stacks, and operational models. Every day brings different challenges and learning opportunities.

Diverse Technical Exposure

Work across multiple MSP environments, tech stacks, and operational models. Every day brings different challenges and learning opportunities.

Outcome-driven Culture

Delivery quality and ownership matter more than visibility. Performance is measured by outcomes, reliability, and client impact.

Outcome-driven Culture

Delivery quality and ownership matter more than visibility. Performance is measured by outcomes, reliability, and client impact.

Outcome-driven Culture

Delivery quality and ownership matter more than visibility. Performance is measured by outcomes, reliability, and client impact.

Remote-First Culture

Purpose-built remote delivery with clear expectations, structured handovers, and strong operational alignment. Engineers work remotely while staying fully embedded in MSP workflows and client hours.

Remote-First Culture

Purpose-built remote delivery with clear expectations, structured handovers, and strong operational alignment. Engineers work remotely while staying fully embedded in MSP workflows and client hours.

Remote-First Culture

Purpose-built remote delivery with clear expectations, structured handovers, and strong operational alignment. Engineers work remotely while staying fully embedded in MSP workflows and client hours.

Open Positions

Embedded Roles

Principal Engineer – MSP Practice

Remote (US Hours)

Full-Time

Senior technical leadership role providing architectural guidance, complex problem-solving, and escalation support across MSP client environments. Principal Engineers are not ticket-queue resources. They operate as senior advisors and hands-on specialists, supporting embedded engineers, guiding technical standards, and assisting with complex or high-impact initiatives on an ongoing basis.

Interested?

Principal Engineer – MSP Practice

Remote (US Hours)

Full-Time

Senior technical leadership role providing architectural guidance, complex problem-solving, and escalation support across MSP client environments. Principal Engineers are not ticket-queue resources. They operate as senior advisors and hands-on specialists, supporting embedded engineers, guiding technical standards, and assisting with complex or high-impact initiatives on an ongoing basis.

Interested?

Tier 2–3 MSP Engineer (Embedded)

Remote (US Hours)

Full-Time

Embedded engineer role supporting MSP operations directly within client environments. Responsible for Tier 2–3 support, proactive maintenance, documentation, and operational execution in line with MSP standards, SLAs, and escalation paths. Engineers operate inside the MSP's tools and processes and function as an extension of the internal delivery team.

Interested?

Tier 2–3 MSP Engineer (Embedded)

Remote (US Hours)

Full-Time

Embedded engineer role supporting MSP operations directly within client environments. Responsible for Tier 2–3 support, proactive maintenance, documentation, and operational execution in line with MSP standards, SLAs, and escalation paths. Engineers operate inside the MSP's tools and processes and function as an extension of the internal delivery team.

Interested?

Centralized Services

Centralized Services Engineer

Remote (US Hours)

Full-Time

This role supports ElastiQ's Centralized Services function, providing shared operational delivery across multiple MSP clients and embedded engineering teams. Centralized Services Engineers operate behind the scenes, focusing on repeatable operational tasks, platform hygiene, reporting support, documentation alignment, and delivery enablement. The role is not embedded within a single MSP and does not operate within client-facing ticket queues. Not client-facing. Not project-based. Built for operational consistency.

Interested?

Centralized Services Engineer

Remote (US Hours)

Full-Time

This role supports ElastiQ's Centralized Services function, providing shared operational delivery across multiple MSP clients and embedded engineering teams. Centralized Services Engineers operate behind the scenes, focusing on repeatable operational tasks, platform hygiene, reporting support, documentation alignment, and delivery enablement. The role is not embedded within a single MSP and does not operate within client-facing ticket queues. Not client-facing. Not project-based. Built for operational consistency.

Interested?

Professional Services

Cloud Infrastructure Engineer

Remote (US Hours)

Project-Based / Full-Time (as required)

Project-focused role supporting Professional Services engagements, including Microsoft 365 migrations, Azure architecture, cloud modernization, and infrastructure remediation projects. Work is delivered against defined scope, timelines, and outcomes rather than ongoing ticket-based support. Engineers collaborate with Principal Engineers and client stakeholders during project execution. Being listed in the Professional Services talent pool does not guarantee immediate project assignment but ensures priority consideration as new engagements are launched.

Interested?

Cloud Infrastructure Engineer

Remote (US Hours)

Project-Based / Full-Time (as required)

Project-focused role supporting Professional Services engagements, including Microsoft 365 migrations, Azure architecture, cloud modernization, and infrastructure remediation projects. Work is delivered against defined scope, timelines, and outcomes rather than ongoing ticket-based support. Engineers collaborate with Principal Engineers and client stakeholders during project execution. Being listed in the Professional Services talent pool does not guarantee immediate project assignment but ensures priority consideration as new engagements are launched.

Interested?

What We Look For

Technical Competence

Strong understanding of MSP technology stacks, including Microsoft 365, Azure, networking, security, and RMM/PSA platforms. Certifications are a plus, but real-world experience matters more.

Self-Direction

Comfortable operating without hand-holding. Given context and tools, you identify what needs to be done, execute effectively, and escalate intelligently when required.

Operational Mindset

Clear grasp of MSP operations: ticketing workflows, SLA management, documentation standards, and client communication expectations.

Professional Communication

Able to write clear tickets, provide concise updates, and explain technical concepts to non-technical stakeholders without unnecessary jargon.

Before You Apply

Review the role descriptions above carefully. Each position has specific experience requirements and operational context that will help you determine fit.

If your background aligns with one of the open roles, you'll find application instructions on that role's detail page. We're not looking for cover letters or polished narratives. Just MSP experience, technical competence, and clarity about why you're interested.

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